Loyalty Rewards Program Terms & Conditions

Loyalty Rewards Program Terms & Conditions | HankIQ Dashboard / Loyalty Terms Loyalty Rewards Program Terms & Conditions SUBSTANTIATION DOCUMENTATION PLATFORM LOYALTY REWARDS PROGRAM TERMS AND CONDITIONS

Effective Date: 1 JULY 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ENROLLING IN OR PARTICIPATING IN THE REWARDS PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY ALL TERMS DESCRIBED HEREIN. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU CANNOT PARTICIPATE IN THE LOYALTY REWARDS PROGRAM.

The Substantiation Documentation Platform Loyalty Rewards Program (the "Loyalty Rewards Program" or "Program") is offered by Aespi Limited, a company incorporated and registered in new Zealand ("Company," "we," or "us") to subscribers of our property documentation software platform (the "Platform") who meet the eligibility requirements described below.

EXCEPT TO THE EXTENT PROHIBITED BY LAW, THE COMPANY MAY AT ANY TIME, IN ITS SOLE DISCRETION, ALTER, LIMIT, OR MODIFY THE LOYALTY REWARDS PROGRAM RULES, REGULATIONS, BENEFITS, ELIGIBILITY REQUIREMENTS, OR ANY OTHER FEATURE OF THE LOYALTY REWARDS PROGRAM, OR MAY SUSPEND OR TERMINATE THE LOYALTY REWARDS PROGRAM AT ANY TIME WITHOUT PRIOR NOTICE. THE COMPANY RESERVES THE RIGHT TO TERMINATE YOUR ACCOUNT AND/OR PARTICIPATION IN THE LOYALTY REWARDS PROGRAM IF THE COMPANY DETERMINES IN ITS SOLE DISCRETION THAT YOU HAVE VIOLATED THESE TERMS AND CONDITIONS.

1. Definitions

For purposes of these Terms and Conditions:

"Advance Proceeds Purchase Agreement" or "APPA" means the separate written agreement between the Company (as buyer) and an eligible Member (as seller) for the purchase by the Company of a contingent interest in the future economic proceeds recovered by the Member from an insurance claim where the loss value has been determined by way of Appraisal, in the form published by the Company from time to time. The APPA is a standalone agreement and, in respect of its subject matter, prevails over these Terms.

"Annual Subscriber" means a Member with a paid annual subscription to the Platform.

"Appraisal" means the contractual dispute resolution process for loss valuation found in property and/or auto insurance policies, substantially similar to for example the process mandated by the Texas Insurance Code, whereby each party selects a competent appraiser who together (or with an umpire if they disagree) determine the amount of loss. This specifically excludes any other form of appraisal, professional or otherwise, including but not limited to informal valuations, estimates, inspections, or non-binding opinions.

"Appraisal Advance" means a purchase by the Company, under an APPA, of a contingent interest in the future economic proceeds recovered by a Member from an insurance claim where the loss value has been determined by way of Appraisal. An Appraisal Advance carries no fee, no interest, and no charge of any kind that increases with time, and is strictly non-recourse to the Member. Eligibility to apply for an Appraisal Advance is a Loyalty Rewards Program benefit subject to Section 6.2 and governed exclusively by Section 6.3; beyond that eligibility to apply, no Member has any right, entitlement, or expectation to receive an Appraisal Advance.

"Benefits" means the benefits, features, and services offered through the Loyalty Rewards Program, including but not limited to Certified Log Status, Reports, Referral Credits, Certification Credits, Supplemental Estimation Support, eligibility to apply for Appraisal Advance, NSP Provider discounts, and other benefits.

"Certification Credit" means a non-cash, non-transferable Platform credit earned by a Monthly Subscriber under Section 6.1 and redeemable solely toward the fee of a Panel Estimator in accordance with Section 6.1.

"Certified Log Status" means the active status achieved by a Member who has complied with the Company’s minimum Platform usage requirements regarding each of their Registered Assets for two (2) consecutive calendar months from the date of registration on the asset on the Loyalty Rewards Program, and who subsequently maintains such status through continuous compliance with all ongoing monthly usage requirements determined by the Company.

"Credit Conversion Code" means the single-use code issued to an eligible Member through the Platform under Section 6.5, by which Certification Credits (Monthly Subscribers) or Supplemental Estimation Support (Annual Subscribers) may be applied toward a Panel Estimator's fee.

"Last Written Offer" or "LWO" means the last written settlement offer communicated by the Member's insurance carrier in respect of the relevant insurance claim following the Member having instructed a Panel Estimator and, where applicable, before Appraisal is invoked, as identified in the relevant APPA.

"Member Benefits" means the Loyalty Rewards Program benefits as determined by the Company from time to time in its absolute discretion and set out in Section 3 below;

"Member" means an individual who has registered and enrolled in the Loyalty Rewards Program and maintains an active subscription to the Platform.

"Monthly Subscriber" means a Member with a paid monthly subscription to the Platform.

"Network Service Provider" or "NSP Provider" means a third-party service provider that has agreed with the Company to be listed in the Service Providers section of the Platform and, where applicable, to offer a discount to eligible Members who are new clients of that provider.

"Panel Estimator" means an independent estimating professional listed by the Company on the Platform who contracts directly with the Member to prepare a professional supplemental estimate (including, where applicable, in Xactimate estimation format) from the Member's own records, which may include the insurance adjuster's initial scope and offer, any scope or quotes from the Member's chosen service providers, restorers or repairers, photographs, the Member's HankIQ Task, Maintenance, Inventory and/or Substantiation Reports, and any further relevant information, advice or industry valuations, for the purpose of establishing the baseline pre-event condition of the Registered Asset and the cost of repair or loss valuation. A Panel Estimator is engaged by, and contracts solely with, the Member. The Company is not a party to, and accepts no responsibility for, that engagement or the estimate produced..

"Referral Credit" means the credit an eligible Annual Subscriber may earn under Section 3.3(b), redeemable only as set out in those Terms.

"Referral Period" means the twelve (12) consecutive month period commencing on the start date of a Member's initial Annual Subscription.

"Registered Asset" shall mean the asset registered by the Member for this Loyalty Rewards Program in each or any of the three asset categories (House, Vehicle or Content) the Member has a paid and active subscription for and that is being documented on the Platform and as such becomes eligible for Member Benefits.

"Report" means an AI-generated maintenance task evaluation and suggestion analysis report being a third party artificial intelligence platform produced output at the request of the Member and based on information provided through the Platform by the Member in accordance with the standard terms and conditions of subscription.

"Supplemental Estimation Support" means the Annual Subscriber benefit described in Section 6.2.

2. Eligibility and Enrollment

2.1 Geographic Eligibility

The Loyalty Rewards Program operates on a jurisdiction-specific basis AND is currently offered only to residents of the United States. Each jurisdiction may have different program rules, benefits, and eligibility requirements. Only residents of United States may enroll in this Loyalty Rewards Program. You represent and warrant that you are a legal resident of the jurisdiction for which you are enrolling. The Company may extend the Program to additional jurisdictions at its sole discretion.

2.2 Subscription Requirement

Membership in the Loyalty Rewards Program requires registration and an active, paid subscription to the Platform. You must be at least 18 years of age (or the age of majority in your jurisdiction) at the time of enrollment. Corporations, entities, and organizations may enroll, but only one Program account is permitted per subscription.

2.3 Voluntary Registration

Enrollment in the Loyalty Rewards Program is free and voluntary. Active Platform subscribers may register for the Loyalty Rewards Program at any time through their account dashboard. By registering and enrolling, you acknowledge that you have read and agree to these Terms and Conditions. Registration is not required to use the Platform, though certain enhanced features and benefits are only available to Loyalty Rewards Program Members. Each member shall be entitled to register only one asset from each of their active category subscriptions to qualify for and receive any Benefits.

2.4 Account Limitations

Only one (1) Loyalty Rewards Program membership is permitted per subscription and per registered account. In the event of a dispute over ownership of an account, the registration will be declared to have been made by the authorized account holder of the email address and payment method associated with the subscription. Membership, Benefits, and rewards are non-transferable and for the account holder's use only in connection with the associated subscription. Only one asset from each of the subscribed categories may be registered by a Member for Benefits.

3. Tiered Benefits Structure

The Loyalty Rewards Program provides benefits to all enrolled Members, with enhanced benefits available based on subscription type and achievement of usage milestones. All benefits are subject to the limitations and conditions set forth in these Terms.

3.1 All Member Benefits

All Members (both Monthly and Annual Subscribers except for purposes of section 3.1(e)) who are enrolled in the Loyalty Rewards Program are in respect of their Registered Assets in each subscribed category eligible to receive, subject to availability in their jurisdiction:

(a) Access to generate Reports through the Platform;

(b) Standard Platform features as described in your subscription agreement;

(c) Certified Log Status: After two (2) consecutive calendar months of active use in respect of each of their Registered Assets in each subscribed category meeting minimum usage requirements (as determined by the Company in its sole discretion), Members earn Certified Log Status upon notice from the Company who will confirm to Members via email or in Platform notification when Certified Log Status is achieved;

(d) "Motor Vehicle Reports and Industry Valuation Reports:" Upon achieving and maintaining Certified Log status for 2 consecutive months thereafter, Members unlock EITHER (i) ONE FREE access to a Motor Vehicle Report or an Auto Industry Valuation Report from VINAUDIT if they have registered a vehicle as a Registered Asset OR (ii) Members may unlock ONE FREE access to a Roof or Gutter Report from a participating provider if they have registered a house as a Registered Asset and (iii) Members registered for both house and vehicle as Registered Assets will become eligible to choose either the Motor Vehicle Report or the Gutter/Roof Report when eligible SUBJECT to maintaining Certified Log status throughout;

(e) "Certification Credits" (Monthly Subscribers only): Paid-up Monthly Subscriber Members who have achieved and maintain Certified Log Status earn Certification Credits and may redeem them toward a Panel Estimator's fee, all in accordance with, and subject to, Section 6.1. Certification Credits are not available to Annual Subscribers; and

3.2 Annual Subscriber Enhanced Benefits

Annual Subscribers receive all Member Benefits listed in Section 3.1 (other than Section 3.1.(e)) plus the following enhanced benefits, subject to availability in their jurisdiction:

(a) "Supplemental Estimation Support:" Upon achieving and while maintaining Certified Log Status with an active annual subscription in good standing, Annual Subscribers who disagree with their insurance carrier's initial offer on a qualifying claim relating to a Registered Asset may instruct a Panel Estimator (contracting directly with the Panel Estimator) and receive the Company's contribution toward that Panel Estimator's fee of up to Two Hundred Fifty Dollars (USD $250.00), in accordance with, and subject to, Section 6.2;

(b) "Additional Benefits:" The Company may introduce additional discounts, reports, valuation support services, and Platform benefits from time to time, which will be communicated to Members and governed by these Terms unless otherwise specified; and

(c) "Member Referral Credit:" Annual Subscribers (and only Annual Subscribers) are eligible to earn Referral Credits in accordance with Section 3.3(b);

(d) "Appraisal Advance Eligibility:" Annual Subscribers who have received Supplemental Estimation Support under Section 3.2(a) and whose valuation dispute nonetheless proceeds to Appraisal may apply for a discretionary Appraisal Advance in accordance with, and subject to, Section 6.3 and the APPA. Nothing in these Terms entitles any Member to an Appraisal Advance; each Appraisal Advance is offered (or declined) in the Company's sole and absolute discretion and is not available in all U.S. states; and

(e) "Service Provider Network Access:" Annual Subscribers who have achieved and maintain Certified Log Status in respect of the relevant Registered Asset, who are in good standing and who have provided the consent described in Section 3.3(a) and have Registered Assets within that area in which the Company operates such a Network Service Provider network (as determined by the Company from time to time and published on the Platform) are eligible, subject to availability in their geographic area as determined by the Company, to view NSP Providers in the Service Providers section of the Platform and to request any discount that the relevant NSP Provider offers to new clients introduced through the Platform. Any such discount is offered by, and is the sole responsibility of, the NSP Provider — not the Company. The discount applicable to a given NSP Provider is the amount that provider has agreed with the Company from time to time and that is displayed to the Member in the Platform at the point of access; the Company does not guarantee the availability, amount, continuity, or any minimum level of any discount. Discounts are available only to Members who are new clients of the relevant NSP Provider at the time of engagement.

3.3 Service Provider Network and Referral Credit — Conditions

(a) NSP Access — Consent and Verification. Access to the benefits in Sections 3.1(e) or Section 3.2(a) - (e) is conditional on the Member expressly consenting to the Company collecting, holding, processing and, where necessary, disclosing to a relevant NSP Provider or Panel Estimator such Member data as is reasonably required to (i) verify the Member's eligibility, (ii) confirm to an NSP Provider that the Member is an eligible Loyalty Rewards Program Member and a new client of that provider, and (iii) detect and prevent abuse of the discount entitlement. This processing is described in the Company's Privacy Policy. A Member who declines this consent is not eligible for NSP discounts, Referral Credits, Supplemental Estimation Support or apply for Appraisal Advance but retains all other Program benefits. The Company may verify eligibility at any time and may withhold or withdraw NSP access where it has reasonable grounds to suspect ineligibility, abuse or misuse.

(b) Annual Subscriber Referral Credit. (i) Eligibility. Unless otherwise determined by the Company only Annual Subscribers who have signed up to the Platform via a Network Service Provider may participate. Monthly Subscribers are excluded.

(ii) Window. A Referring Member may make qualifying introductions only during their Referral Period. No credit accrues for any introduction made after the Referral Period ends, whether or not the subscription is renewed.

(iii) Earning a credit. A Referral Credit is earned only where: (A) the introduced person was not previously a Platform subscriber; (B) the introduction was made during the Referring Member's Referral Period using the unique referral link or code issued to the Referring Member by the Company; (C) the introduced person subscribes as an Annual Subscriber and the Company confirms receipt of their Annual Subscription payment; and (D) the Company validates the referral in its sole discretion. The credit vests on confirmation of the introduced person's payment, provided the underlying introduction occurred within the Referral Period.

(iv) Amount and cap. Subject to (iii), the Referring Member earns USD $15.00 per qualifying introduction, to a maximum of eight (8) qualifying introductions per Referral Period, being a maximum of USD $120.00 per Referral Period. The Company may change the per-introduction amount and/or the cap from time to time on notice; any change applies only to introductions made after the change takes effect and does not reduce credits already vested.

(v) Redemption. Referral Credits have no cash value, are non-transferable, and may be applied only as a set-off against the Referring Member's own Annual Subscription renewal fee for the immediately following renewal term. Unredeemed credits expire at that renewal and cannot be carried forward, exchanged, or redeemed for cash. Credits are applied automatically at renewal provided the Referring Member's subscription is in good standing.

(vi) Introduced Member. An introduced person who becomes an Annual Subscriber under this Section is, as a Member, eligible for NSP discounts under Section 3.2(e) on the same terms as any other Annual Subscriber, subject to availability in their area and to the consent in Section 3.3(a).

(vii) Anti-abuse. The Company may disqualify, reverse, or withhold any Referral Credit where it reasonably determines the referral is fraudulent, is a self-referral, breaches these Terms, or involves manipulation of the referral system. The Company's determination is final.

(c) Company Role and Limitation. The Company operates only as an information service. It lists NSP Provider contact details and booking links for Member convenience and does not promote, recommend, broker, facilitate, or process any booking, engagement, payment, or transaction between a Member and any NSP Provider. The Company is not a party to, and accepts no liability for, any service, advice, workmanship, discount, or dealing between a Member and an NSP Provider. Listing in the Platform is not an endorsement or warranty by the Company. Any dispute regarding services or discounts is solely between the Member and the NSP Provider.

4. Earning and Maintaining Benefits

4.1 Usage Requirements

Benefits are earned through a combination of:

(a) Active subscription on the Platform;

(b) Qualifying usage of Platform features and documentation services;

(d) Completion of such specified tasks or activities as designated by the Company from time to time.

The Company reserves the right to establish, modify, or eliminate minimum usage thresholds, qualifying activities, and eligibility criteria for any Reward at any time without notice.

4.2 Certified Log Status Maintenance

4.2.1 To maintain Certified Log status, Members must:

(a) Maintain an active subscription (annual or monthly) in good standing;

(b) Continue to meet minimum usage requirements each month in respect of each of their Registered Assets in each subscribed category; and

(d) Any amendment or change of any details or information regarding a Registered Asset will result in the immediate loss of Certified Log Status in respect of THAT Registered Asset and the qualifying period for Certified Log status in respect of THAT or any amended or changed asset shall reset as from the date of that change. Only one amendment or change per 30 days will be allowed and any amendment or change will only be acknowledged and accepted from the date of verification by the Company.

4.2.2 Failure to meet these requirements will result in loss of Certified Log Status and associated benefits in respect of such Registered Asset(s), including Motor Vehicle Report access for all Members, Certification Credit accrual for Monthly Subscribers, and Supplemental Estimation Support and Appraisal Advance eligibility for Annual Subscribers. The Company will make reasonable efforts to notify Members before suspension or termination of Certified Log status through the Platform AND NO COMMITMENT to such notification can be given nor can it be guaranteed.

4.2.3 Members with active Certified Log Status who fail to meet the above requirements in one given month shall in keeping with the provisions of Section 4.2.2 (above) still be eligible to regain Certified Log Status if they can meet all the necessary requirements to achieve Certified Log Status in the month immediately following the month in which such status was lost in accordance with Section 4.2.2 (above).

4.3 Benefits Calculation and Tracking

The Company uses automated systems and Member activity data to calculate and track Benefits. While the Company strives for accuracy, Members are responsible for monitoring their own Benefits status and should notify the Company promptly of any discrepancies. The Company's records of qualifying events recorded through the Platform shall, absent manifest error, be deemed conclusive in all instances, including, but not limited to, any dispute regarding Benefits entitlement or calculations.

4.4 Forfeiture and Expiration

Benefits may be forfeited or expire under the following circumstances:

(a) Subscription cancellation or lapse in payment;

(b) Account termination for violation of Platform or Loyalty Rewards Program terms;

(d) Extended period of two(2) or more consectuve calender months of failure to meet minimum usage requirements or total Platform inactivity as defined by the Company;

(e) Expiration dates specified for particular Benefits;

(f) Any amendment to or change of the registered details in respect of any registered asset entitled to Benefits; or

(g) Other circumstances as determined by the Company.

Forfeited or expired Benefits cannot be restored, reactivated, or redeemed. Members will not receive compensation, credit, or refund for forfeited or expired Benefits.

5. Redemption and Use of Benefits

5.1 Redemption Process

Benefits are redeemed through the Platform interface or as otherwise directed by the Company. Members may access available Benefits through their account dashboard. The Company may require verification of eligibility before permitting Benefit redemption and reserves the right to audit Benefit and Platform usage for compliance with these Terms.

5.2 Limitations on Redemption

Benefits:

(a) Are non-transferable and may only be used by the Member to whom they are issued;

(b) Have no cash value and cannot be exchanged for cash or cash equivalents;

(d) Must be used in accordance with any specific terms, restrictions, or expiration dates applicable to the particular Benefit;

(e) Cannot be combined with other offers, promotions, or discounts unless expressly permitted;

(f) May be modified, substituted, or discontinued by the Company at any time;

(g) Are subject to availability; and

(h) May expire or be forfeited upon termination of membership, subscription cancellation, or as otherwise specified.

5.3 Third-Party Benefits

Some Benefits may involve third-party products or services. The Company is not responsible for the quality, delivery, or performance of third-party Benefits. Any disputes regarding third-party Benefits must be resolved directly with the third party. The Company's liability for third-party Benefits is limited to replacement of the Benefit or credit of equivalent value at the Company's discretion.

Supplemental Estimation Support and applying for Appraisal Advance Benefits

6.1 Certification Credits — Monthly Subscribers Only

(a) Earning. A Monthly Subscriber who has achieved and maintains Certified Log Status earns one (1) Certification Credit of Ten Dollars (USD $10.00) for each consecutive calendar month in which Certified Log Status is maintained. A maximum of one (1) Credit is earned per calendar month per Member across all Registered Assets, regardless of the number of Registered Assets or subscribed categories.

(b) Cap and accrual. A Member's Certification Credit balance is capped at Sixty Dollars (USD $60.00) in the aggregate. No further Credits accrue while the balance stands at the cap. New Credits begin to accrue only after the Member's balance falls below USD $60.00 through redemption in accordance with this Section, and then only for calendar months in which Certified Log Status is maintained.

(c) Redemption — one per annum. A Member who disagrees with their insurance carrier's initial offer on a qualifying claim relating to a Registered Asset may, once (1) in any twelve (12) consecutive month period, apply their then-current Certification Credit balance toward the fee of a Panel Estimator instructed by the Member. The Member contracts directly with the Panel Estimator; the Company is not a party to that engagement.

(d) Payment direct to the Panel Estimator. Redemption is effected exclusively through the Credit Conversion Code process in Section 6.5. Upon the Panel Estimator's confirmation through the Platform that the Member has instructed them, the Company will pay the value of the redeemed Credits directly to the Panel Estimator on the Member's behalf. Credits will not under any circumstances be paid to the Member.

(e) Nature of Credits. Certification Credits have no cash value, are not legal tender, are non-transferable, cannot be exchanged, sold, or applied to any other purpose (including subscription fees), and are forfeited without compensation upon subscription cancellation, loss of Certified Log Status as provided in Section 4, account termination, or termination of the Program.

6.2 Supplemental Estimation Support — Annual Subscribers Only

(a) Eligibility. An Annual Subscriber who (i) holds an active annual subscription in good standing, (ii) has achieved and maintains Certified Log Status, (iii) has documented the relevant Registered Asset on the Platform through the standard documentation workflow with a complete Substantiation Record, and (iv) disagrees with their insurance carrier's initial offer on a qualifying claim relating to that Registered Asset, may instruct a Panel Estimator (contracting directly with the Panel Estimator) to prepare a supplemental estimate from the Member's records.

(b) Contribution. The Company will contribute toward that Panel Estimator's fee up to a maximum of Two Hundred Fifty Dollars (USD $250.00), once (1) per annual subscription year, paid directly to the Panel Estimator through the Credit Conversion Code process in Section 6.5 upon the Panel Estimator's confirmation of instruction. The contribution applies to the Panel Estimator's actual, reasonable fee only and will not under any circumstances be paid to the Member.

6.3 Appraisal Advance — Annual Subscribers Only; Discretionary

(a) Availability — benefit is the right to apply only. The benefit conferred by these Terms is limited strictly to the eligibility of a qualifying Annual Subscriber to apply for an Appraisal Advance. An Annual Subscriber may apply through the Platform for an Appraisal Advance only where the Member has first instructed and used a Panel Estimator to prepare a supplemental estimate under Section 6.2 and, despite that supplemental estimate, the Member's valuation dispute has proceeded to formal Appraisal. Each Appraisal Advance, including whether one is offered at all and its amount, is at the Company's sole and absolute discretion, and no Member has any right, entitlement, or expectation to receive one. The Appraisal Advance is not available in all U.S. states; the Company will publish on the Platform the states in which it is available from time to time.

(b) Nature — purchase of a contingent interest. An Appraisal Advance is effected exclusively under a separate Advance Proceeds Purchase Agreement signed by the Member and the Company. Under the APPA the Company purchases, for a lump-sum purchase price, a contingent interest in the future economic proceeds of the Member's claim. The Company's entitlement is limited to the lesser of (i) the amount advanced and (ii) the Net Uplift, being the amount actually recovered and received by the Member above the carrier's Last Written Offer, less the fee paid or payable to the Member's appointed independent appraiser, less the Member's fifty percent (50%) share of any umpire fee, and less any licensed public adjuster contingency. The Appraisal Advance carries no fee, no interest, and no charge of any kind that increases with the passage of time. The Company can never receive more than the amount it advanced.

(c) Execution and funding sequence. An APPA may be executed at any time after the Company approves the Member's application, but the Advance is funded only after all of the following are satisfied: (i) the Member's independent appraiser is engaged, evidenced by the appraiser's signed authorization letter or fee agreement delivered to the Company; (ii) the appraisal award has been issued, evidenced by delivery to the Company of a copy of the award signed by both appraisers or by the umpire and one appraiser (or, in the Company's sole discretion, evidence satisfactory to the Company that both appraisers and any umpire have been appointed and issuance of the award is imminent); and (iii) the appraiser's itemized invoice (or proof of payment) has been delivered to the Company. Execution of an APPA creates no obligation on the Company to fund before these conditions are met, and no funding will occur where the claim settles before an appraisal award such that condition (ii) is never satisfied.

(d) Strictly non-recourse. If the Member recovers nothing above the Last Written Offer, or if the Net Uplift is less than the de minimis threshold stated in the APPA, the Member retains the full amount advanced and the Company receives nothing. An appraisal award is not itself recovery: if the Member's insurer fails or refuses to pay the award and the Member ultimately receives nothing above the Last Written Offer, the same applies. The Member has no personal obligation to the Company beyond remitting the Purchased Proceeds, if any, actually received from the claim, as set out in the APPA.

(e) Caps. The maximum Appraisal Advance is: (i) Two Thousand Five Hundred Dollars (USD $2,500.00) for a Registered Asset in the House category; (ii) Seven Hundred Fifty Dollars (USD $750.00) for a Registered Asset in the Vehicle category; and (iii) Seven Hundred Fifty Dollars (USD $750.00) for Registered Assets in the Contents category. A maximum of one (1) Appraisal Advance is available per annual subscription year, and where a single event gives rise to disputes in both the House and Contents categories, only one Appraisal Advance (at the higher applicable cap) is available.

(f) No control of the claim; independence. The Company does not select, instruct, direct, or compensate any appraiser or umpire, does not communicate with the Member's insurer, does not participate in or influence the Appraisal, negotiation, settlement, or litigation of the claim, and acquires no interest in the insurance policy or the claim itself — only a contractual interest in a portion of the future cash proceeds, as set out in the APPA.

(g) Precedence. In the event of any conflict between these Terms and an executed APPA, the APPA prevails in respect of the Appraisal Advance, including its dispute-resolution and governing-law provisions.

6.4 Temporal Limitation — Critical Requirement

NO BENEFIT UNDER THIS SECTION 6 IS AVAILABLE IN RESPECT OF ANY CLAIM, DISPUTE, OR APPRAISAL ARISING FROM FACTS OR EVENTS THAT OCCURRED, AROSE, OR BECAME DISCOVERABLE BEFORE THE MEMBER ENROLLED IN THE LOYALTY REWARDS PROGRAM AS A QUALIFYING SUBSCRIBER, REGISTERED THE RELEVANT REGISTERED ASSET, AND ACHIEVED CERTIFIED LOG STATUS. In addition: (a) the Registered Asset must have been documented on the Platform with a complete Substantiation Record before the loss event or valuation dispute arose; and (b) the Member must maintain Certified Log Status in good standing at the time the benefit is claimed or applied for.

6.5 Redemption and Application Process

(a) The Member must apply through the HankIQ webapp for a Credit Conversion Code (for Section 6.1 or 6.2 benefits) or for an Appraisal Advance (Section 6.3), in each case within fourteen (14) days of the qualifying event identified in the application flow, and must provide their insurance policy, relevant schedule, the claim documentation, the carrier's initial offer (and, for Section 6.3, the carrier's Last Written Offer and the notice invoking Appraisal), and such further evidence of discussions and negotiations with the insurer as the Company may request.

(b) If the Member is eligible, the Company will issue a Credit Conversion Code together with a list of Panel Estimators in the Member's state or able to perform supplemental estimation services in the Member's state. The Code is single-use and expires as stated at issuance.

(c) Upon the selected Panel Estimator's confirmation through the Platform that the Member has instructed them, the Company will pay the applicable amount (redeemed Certification Credits or the Supplemental Estimation Support contribution, up to the applicable cap) directly to the Panel Estimator within five (5) business days of confirmation.

(d) An Appraisal Advance is documented, funded, and settled exclusively under the executed APPA and its timelines.

(e) The Company expressly reserves the right to decline any application it determines, in its sole discretion, does not meet the requirements of this Section 6, results from an excluded cause under Section 6.6, or falls outside the temporal limits in Section 6.4.

6.6 Exclusions

Without limiting Section 6.7 or Section 6.8, the Company shall have no liability, and no benefit is available, under this Section 6 if:

(a) "User Error:" The Member inputted incorrect, incomplete, or fraudulent data, or failed to properly use the Platform's documentation features; or

(b) "Device/Compatibility Issues:" The Platform was used on unsupported hardware, operating systems, browsers, or devices; or

(c) "Connectivity Problems:" Records were lost or incomplete due to the Member's lack of internet connection, network failures, or failure to sync or back up data; or

(d) "Account Issues:" The Member's account was not in good standing, the subscription had lapsed, or Certified Log Status was not maintained; or

(e) "Beta Features:" The Substantiation Record was created using beta, experimental, or preview features not yet in general release; or

(f) "Pre-Enrollment Events:" Any loss, damage, or cause relevant to any Appraisal or loss valuation dispute involves, pertains, or relates to property condition, maintenance activities, or events that occurred before the Member enrolled as a Subscriber in the Loyalty Rewards Program; or

(g) "Pre-Certified Log Events:" The loss event, damage, valuation dispute, or facts giving rise to the Appraisal occurred, arose, or became discoverable before the Member achieved Certified Log Status; or

(h) "Post-Loss Documentation:" The property or item was not documented in the Platform with a complete Substantiation Record prior to the Appraisal, the loss event, or the valuation dispute arising.

6.7 No Insurance; No Claim Services

THE BENEFITS IN THIS SECTION 6 ARE LOYALTY PROGRAM BENEFITS ONLY. THEY ARE NOT INSURANCE, AN INSURANCE CONTRACT, A WARRANTY, A GUARANTEE, OR AN AGREEMENT TO INDEMNIFY THE MEMBER AGAINST LOSS, AND THE COMPANY MAKES NO REPRESENTATION OR PROMISE REGARDING THE OUTCOME, HANDLING, VALUATION, OR AMOUNT OF ANY INSURANCE CLAIM OR APPRAISAL. THE COMPANY IS NOT AN INSURER, PUBLIC INSURANCE ADJUSTER, APPRAISER, UMPIRE, CONTRACTOR, OR LAW FIRM; DOES NOT ADJUST, NEGOTIATE, OR SETTLE CLAIMS ON ANY MEMBER'S BEHALF; AND DOES NOT PROVIDE LEGAL, INSURANCE, OR VALUATION ADVICE. EVERY PANEL ESTIMATOR AND APPRAISER IS ENGAGED BY AND CONTRACTS SOLELY WITH THE MEMBER. THE COMPANY'S TOTAL AGGREGATE EXPOSURE UNDER THIS SECTION 6 IN ANY SUBSCRIPTION YEAR SHALL NOT EXCEED THE HIGHEST SINGLE CAP IN SECTION 6.1(b), 6.2(b), OR (WHERE AN APPA HAS BEEN EXECUTED) 6.3(e), AS APPLICABLE.

6.8 No Warranties; No Other Liability

THE COMPANY MAKES NO CLAIM AND GIVES NO WARRANTY REGARDING THE PLATFORM'S DOCUMENTATION AND SUBSTANTIATION FUNCTIONS. THE COMPANY SHALL NOT BE LIABLE FOR THE UNDERLYING VALUE OF ANY ITEM, PROPERTY, OR EQUIPMENT DOCUMENTED IN THE PLATFORM, NOR FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROPERTY VALUE, DISPUTE SETTLEMENT AMOUNTS, LEGAL FEES, OR ANY OTHER LOSSES WHATSOEVER OR HOWSOEVER ARISING.

Member Responsibilities

7.1 "Account Back up and Security:" Members are responsible for backing up and maintaining the security and confidentiality of their data and/or account credentials. The Company is not responsible for the back up or security of any data or for any unauthorized access resulting from any such activity or any compromised credentials.

7.2 "Accurate Information:" Members must provide and maintain accurate contact information, jurisdiction of residence, and billing information. Members are solely responsible for the accuracy and completeness of all data entered into the Platform.

7.3 "Compliance:" Members must comply with all applicable Platform terms of service, privacy policies, and these Loyalty Rewards Program Terms.

7.4 "Prohibited Activities:" Members shall not engage in fraudulent activity, attempt to manipulate usage metrics, create multiple accounts, share accounts, or otherwise abuse the Loyalty Rewards Program.

Termination and Suspension

8.1 Termination by Member

A Member may cancel their Loyalty Rewards Program membership at any time by canceling their Platform subscription or by contacting customer service. Upon cancellation,all Rewards, benefits, Certified Log Status, accrued Certification Credits, and Supplemental Estimation Support and Appraisal Advance eligibility will immediately terminate and cannot be reinstated or transferred. Termination of membership does not affect any APPA already executed, which continues in accordance with its terms.

8.2 Termination by Company

The Company may suspend or terminate a Member's participation in the Loyalty Rewards Program immediately and without notice if the Company determines in its sole discretion that the Member has:

(a) Violated these Terms and Conditions or any Platform terms of service;

(b) Engaged in fraudulent, abusive, or unlawful activity;

(d) Created or maintained multiple accounts; or

(e) Otherwise acted in a manner inconsistent with the purpose and integrity of the Loyalty Rewards Program.

Upon termination, all Rewards and benefits are forfeited with no compensation. The Company is not liable for any consequences of termination.

Modification and Termination of Program

9.1 Right to Modify

EXCEPT WHERE PROHIBITED BY LAW, the Company reserves the right to amend, modify, or supplement these Terms and Conditions, the structure for earning Rewards, usage requirements, benefit levels, Certification Credit amounts and caps, Supplemental Estimation Support and Appraisal Advance terms and availability, or any other aspect of the Loyalty Rewards Program at any time, with or without notice, even if such changes affect Rewards already earned or eligibility requirements. Changes will be effective immediately upon posting to the Company's website or Platform. Continued participation constitutes acceptance of modifications.

9.2 Program Termination

The Company may suspend, discontinue, or terminate the Loyalty Rewards Program, in whole or in part, at any time, with or without notice. If the Program is terminated,all unredeemed Rewards, accrued Certification Credits, Certified Log Status, and Supplemental Estimation Support and Appraisal Advance eligibility will be forfeited without any obligation or liability to Members. No Rewards claims will be honored after the conclusion of any termination notice period provided by the Company.Program termination does not affect any APPA already executed.

Disclaimers and Limitation of Liability

10.1 No Warranties

THE COMPANY MAKES NO WARRANTIES OF ANY KIND REGARDING THE LOYALTY REWARDS PROGRAM, THE PLATFORM, OR ANY REWARDS OR BENEFITS, WHICH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

THE COMPANY DOES NOT WARRANT THAT: (A) THE LOYALTY REWARDS PROGRAM OR PLATFORM WILL MEET YOUR REQUIREMENTS; (B) ACCESS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY REWARDS OR BENEFITS WILL MEET YOUR EXPECTATIONS; OR (D) ANY ERRORS OR DEFECTS WILL BE CORRECTED.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND (INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUES, LOSS OF DATA, LOSS OF GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR PARTICIPATION IN THE REWARDS PROGRAM, USE OF ANY REWARDS OR BENEFITS, OR THESE TERMS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE REWARDS PROGRAM SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR YOUR PLATFORM SUBSCRIPTION IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS (USD $100.00), WHICHEVER IS LESS, EXCEPT THAT (A) BENEFITS UNDER SECTION 6 ARE SUBJECT TO THE SPECIFIC CAPS STATED IN THAT SECTION, AND (B) ANY EXECUTED ADVANCE PROCEEDS PURCHASE AGREEMENT IS GOVERNED EXCLUSIVELY BY ITS OWN TERMS.

10.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so the above limitations may not apply to you to the extent prohibited by applicable law. In such jurisdictions, the Company's liability shall be limited to the maximum extent permitted by law.

Privacy and Data

The Company's collection, use, and disclosure of Member personal information in connection with the Loyalty Rewards Program is governed by the Company's Privacy Policy, which is incorporated herein by reference. By participating in the Loyalty Rewards Program, Members consent to such collection, use, and disclosure as described in the Privacy Policy. Members in certain jurisdictions may have additional privacy rights as described in the Privacy Policy.

11.1 Partner Discounts (Network of Service Providers)

Counsel review pending. This sub-section is the itemized, specific disclosure that supports a Member's informed consent to the partner-discount data collection. It is intentionally not buried in the general Privacy Policy language above.

The Loyalty Rewards Program includes an optional partner-discount feature operated through the Company's Network of Service Providers ("NSP"). When a Member generates a discount code for a participating service provider, the Company records, on its servers, the following information, and only the following information, for the purposes stated:

(a) that the Member's account generated a discount code, and the date and time of generation, in order to deliver the code and to enforce single use;

(b) whether and when the code was used, in order to make each code single-use;

(d) the discount terms attached to the code at the time of generation; and

(e) where a Member introduces another Member through an invite link, a record that the introduction occurred, in order to credit the introducing Member.

This information is operationally necessary to provide single-use, cooldown-limited, provider-validated discounts. The Company does not sell this information, does not share it with any other service provider, and does not use it for marketing. A participating service provider who validates a code receives only a confirmation that the code is valid or invalid and the applicable discount amount; the service provider never receives the Member's identity or any other Member data. Used codes are deleted within 30 days of use, and codes that expire unused are removed on the same schedule.

By accepting these Terms and Conditions at enrolment, the Member consents to the collection, use, and retention described in this Section 11.1. A user who does not enrol in the Loyalty Rewards Program is not subject to this collection.

11.2 Local provider calibration (counsel review pending). To show you relevant local service providers, we process a coarse location (your county), derived on your device from the address you provide and validated transiently against USPS. This coarse location is held on your device and is not stored on our servers, and is not used to build advertising profiles.

Communications

By enrolling in the Loyalty Rewards Program, Members consent to receive communications from the Company regarding the Loyalty Rewards Program, including operational emails, Rewards notifications, program updates, and promotional offers. Members may opt out of promotional communications but will continue to receive operational communications necessary to Program participation. Opt-out instructions are provided in each communication or available through account settings.

Governing Law and Disputes

13.1 Governing Law

These Loyalty Rewards Program Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles, EXCEPT:

(a) Any executed Advance Proceeds Purchase Agreement is governed by the governing-law and dispute-resolution provisions stated in that agreement; and

(b) Where mandatory consumer protection laws in your jurisdiction of residence prohibit application of New Zealand law, those mandatory provisions shall apply to the extent required by law.

For Members residing in the United States, this agreement and all disputes shall be governed by New Zealand law.

13.2 Dispute Resolution

(a) Informal Resolution: Before initiating any formal proceedings, you agree to contact us at support@HankIQ.com to attempt informal resolution. We will work in good faith to resolve disputes within 30 days.

(b) Jurisdiction and Venue:

    - General Program disputes: Subject to the exclusive jurisdiction of the courts of New Zealand

    - Disputes under an executed APPA: resolved exclusively as provided in the APPA (individual arbitration or small claims court)

(c) Time Limitation: Any claim arising from these Loyalty Program Terms must be commenced within six (6) months after the cause of action accrues, except that (i) applications and redemptions under Section 6 must follow the procedures in Section 6.5, and (ii) disputes under an executed APPA are subject to the notice, cure, and limitation provisions of the APPA.

(d) Class Action Waiver: TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Indemnification

Member agrees to defend, indemnify, and hold harmless the Company, its parents, subsidiaries, affiliates, partners, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) Member's violation of these Terms and Conditions; (b) Member's violation of any third-party rights; (c) Member's use or misuse of the Loyalty Rewards Program or Platform; or (d) any fraudulent or unlawful conduct by Member.

General Provisions

15.1 Entire Agreement

These Terms and Conditions, together with the Platform terms of service and Privacy Policy, constitute the entire agreement between the Member and Company regarding the Loyalty Rewards Program and supersede all prior understandings, agreements, representations, and warranties, whether written or oral.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

15.3 Waiver

The Company's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless in writing and signed by an authorized representative of the Company.

15.4 Assignment

Members may not transfer, assign, or delegate their rights or obligations under these Terms. The Company may assign these Terms and its rights and obligations hereunder without notice or consent. Any attempted assignment in violation of this provision shall be void.

15.5 Force Majeure

The Company shall not be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

15.6 Interpretation

Section headings are for convenience only and shall not affect the interpretation of these Terms. The words "include," "includes," and "including" shall be deemed to be followed by "without limitation." All interpretations and determinations regarding the Loyalty Rewards Program are at the Company's sole discretion and shall be final and binding.

15.7 Survival

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6.7,6.8, 10, 13, 14, and 15.

Contact Information

For questions about the Loyalty Rewards Program or these Terms and Conditions, please contact:

Aespi Limited

t/a HankIQ Loyalty Program

Email: loyalty@HankIQ.com

Phone: +1 (0)281 729 4018