Privacy Policy

Last Updated: February 19, 2026

Introduction

We are committed to protecting your privacy and giving you control over your data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

Our Privacy-First Approach

Our service is built with privacy as a core principle. We use a local-first architecture, which means:

Your data is primarily stored locally on your device
You maintain control over your information at all times
Cloud backup is optional and only occurs when you explicitly choose to enable it
We minimize data collection to only what is operationally necessary

Information We Collect

We collect personal information from you, including information about your:

Name - to identify you and personalize your experience
Contact information - to communicate with you about our services
Location - to provide location-based features and jurisdictionally constrained services
Computer or network - technical information necessary for service delivery and security
Interactions with us - to improve our services and provide support
Billing or purchase information - to process transactions and provide paid services

How We Use Your Information

We collect your personal information in order to properly provide our business services to you, including:

Delivering and maintaining our core services
Processing transactions and managing your account
Providing customer support
Operating jurisdictionally constrained services such as our Loyalty Rewards program
Ensuring the security and proper functioning of our platform

Data Storage and Architecture

Local Storage (Primary)

Your data is stored locally on your device using:

Progressive Web App (PWA) technology - allowing offline access and app-like functionality
IndexedDB - a browser-based database that keeps your information on your device
Local encryption - protecting your data even when stored on your device

Optional Cloud Backup

You may optionally choose to back up your data to our secure servers. This backup:

Is entirely optional and disabled by default
Requires your explicit consent to enable
Can be disabled at any time from your settings
Is encrypted both in transit and at rest

Information Sharing

We take your privacy seriously and limit data sharing to what is necessary for operations.

Who We Share With

Besides our staff, we share this information with:

Operational service providers - to provide infrastructure and data processing services necessary for our platform to function

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Staff Access

Only necessary staff members have access to your personal information, and only to the extent required to perform their duties and provide you with support.

Loyalty and Partner Discounts (Optional)

Counsel review pending. This section discloses the data practices of the optional Loyalty Rewards and Network of Service Providers (NSP) partner-discount features. It does not change the local-first treatment of your core data (inventory, maintenance records, photos, documents), which always stays on your device.

If you choose to enrol in our Loyalty Rewards program and use the partner-discount feature, we operate single-use, cooldown-limited discount vouchers that participating service providers validate. To run that feature, and only that feature, we record a small amount of discount-transaction information on our servers. We tell you exactly what this is so you can decide before you opt in.

What we collect for partner discounts:

That a discount code was generated by your account, and the date and time it was generated.
Whether that code was used, and if so the date and time it was used.
Which participating service provider the code is for.
The discount terms attached to the code (for example, percentage or fixed amount) at the time it was generated.
If you introduce another member through an invite link, a record that an introduction was made so we can credit your account.

Why we collect it: This information is operationally necessary to make each discount code single-use, to enforce the limit of one discount per provider per billing cycle, and to let the provider confirm a code is valid. A single-use, cooldown-limited, provider-validated discount cannot be operated without recording who generated a code, whether it was used, and at which provider. We collect nothing beyond what these functions require.

What we do not do: We never sell this information. We never share it with other service providers. We never use it for marketing or advertising. A participating service provider who validates your code receives only a "valid" or "invalid" answer and the discount amount; they never receive your identity or any of your other data.

Retention: Discount codes that have been used are deleted within 30 days of use. Codes that expire without being used are removed by the same routine. We keep this data only as long as needed to operate the discount and enforce the cooldown.

Local provider matching: To show local service providers, your address is validated transiently against USPS (it is not stored by us), and a coarse county derived from it is held only on your device.

Your control: These features are entirely optional and are part of the Loyalty Rewards program. You consent to this collection only when you enrol in Loyalty Rewards and accept the Loyalty Rewards Terms and Conditions, which itemize this collection. If you never enrol, none of this data is collected and your core data remains local-only as described above. The full terms governing this collection are set out in the Loyalty Rewards Terms and Conditions, incorporated here by reference.

Your Choices

Optional Information

Providing some information is optional. If you choose not to enter any of the personal information we require, we'll be unable to provide certain services, particularly jurisdictionally constrained services such as our Loyalty Rewards program.

Data Portability and Deletion

Because your data is stored locally on your device, you maintain direct control over it. You can:

Export your data at any time through our application settings
Delete your local data by clearing your browser's storage for our site
Request deletion of any backed-up data from our servers

Data Security

We keep your information safe by:

Encrypting all personal information we hold, both in transit and at rest
Implementing industry-standard security measures to protect against unauthorized access
Restricting access to personal information to only necessary staff members
Regularly reviewing and updating our security practices
Using secure, encrypted connections (HTTPS) for all communications

Local-First Security Benefits

Our local-first approach provides additional security benefits:

Reduced exposure to data breaches, as your data primarily resides on your device
Minimal data transmission over networks
You maintain physical control over your primary data store

Your Rights

You have the right to:

Access - Ask for a copy of any personal information we hold about you
Correction - Request that we correct any information you believe is inaccurate
Deletion - Request deletion of your personal information from our servers (note: locally stored data can be deleted directly from your device)
Opt-out - Disable cloud backup and keep all data exclusively on your device

If you'd like to exercise any of these rights, please contact us at support@abc.com.

Data Retention

Local data: Retained on your device until you choose to delete it
Backed-up data: Retained for as long as your account is active or as needed to provide services
Operational data: Retained for legitimate business purposes and in accordance with applicable laws

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

International Data Transfers

If you access our services from outside our primary operating jurisdiction, please be aware that your information may be transferred to, stored, and processed in locations where our servers and service providers operate. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date at the top of this policy
Sending you a notification through our service (if you have opted into notifications)

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Cookie Policy

We use minimal cookies and similar technologies necessary for:

Maintaining your session and login state
Storing your preferences (with your permission)
Essential security features

We do not use third-party tracking cookies or advertising cookies. You can manage cookie preferences through your browser settings.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@hankiq.com

We will respond to your inquiry within a reasonable timeframe.

Summary

Our privacy-first, local-first approach means:

✓ Your data stays on your device by default
✓ Cloud backup is optional and in your control
✓ We collect only what's necessary for operations
✓ All data is encrypted
✓ You can access, correct, or delete your information anytime
✓ No selling or sharing of data for marketing purposes ✓ Optional Loyalty and partner-discount features collect only the limited data needed to operate them, disclosed in the Loyalty and Partner Discounts section above and consented to at enrolment

We believe you should own and control your data. If you have questions about how we protect your privacy, please reach out to us.